Frequently Asked Questions
Everything you need to know about your John Elliott order.
What is your domestic shipping policy?
We offer standard and expedited shipping options within the United States. Orders are typically processed within 1-2 business days, and tracking information will be provided via email once your package departs our warehouse.
How do I initiate a return or exchange?
You can return unworn, unwashed items with original tags attached within 30 days of delivery. To start the process, visit our online returns portal with your order number and zip code.
Do you ship internationally?
Yes, John Elliott ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location and order value.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay Installments.
How should I care for my John Elliott garments?
To maintain the quality of our signature fabrics, we recommend following the specific care instructions found on the interior tag of each garment. Generally, we suggest cold washing and hanging to dry for most jersey and denim items.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we have a very limited window for modifications. Please contact our customer service team immediately, though we cannot guarantee changes once the order has entered the fulfillment stage.